Ibis Lausanne Crissier Hotel booking * ********* charged my credit card the amount of...

GetHuman-andal_me's customer service issue with Agoda from December 2018

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The issue in GetHuman-andal_me's own words
Ibis Lausanne Crissier Hotel booking * ********* charged my credit card the amount of **,***.** for * nights stay ( October * to **, ****) this is for next year. It is non-refundable . I made a mistake for I booked * (two) hotels on said dates which is also non- refundable. The second hotel is Hotel Du Marche Lausanne with booking * ********* charged my credit card the amount of CHF ***.**. I cancelled my booking after Knowing that it is non-refundable. Unfortunately they billed my credit card right away. I would like them to refund me said amount immediately.
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Agoda

Customer service issue
Reported by GetHuman-andal_me
Dec 1st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 7 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-andal_me started working on this issue
Dec 1st, 2018 8:22am
GetHuman-andal_me shared this issue with others over email
Dec 1st, 2018 10:20am
GetHuman-andal_me indicated the issue is not fixed yet.
Dec 3rd, 2018 1:45am
GetHuman-andal_me indicated the issue is not fixed yet.
Dec 3rd, 2018 1:48am
GetHuman-andal_me indicated the issue is not fixed yet.
Dec 3rd, 2018 2:16pm