Hello,*I wanted to ask about a hotel schedule issue that I made through Priceline.com...

GetHuman1666506's customer service issue with Agoda from December 2018

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The issue in GetHuman1666506's own words
Hello,*I wanted to ask about a hotel schedule issue that I made through Priceline.com. On October **, I scheduled a stay at the APA Nishishinjuku-gochome-eki Tower Hotel for ** nights. The check in is on December **, **** between * PM and * AM and checkout is on January *nd at **.**The problem is, our flight arrives at narita, japan at *:** PM on December **. Which is one day late from our check in date. **I'm worried that we will lose our reservation if we show up late. I tried contacting APA hotel and they couldnt understand me because of the language barrier. I tried rescheduling the check in to the **th but they said they couldnt do that and to instead call or contact Agoda. **I wanted to somehow push the date back to the **th but if that doesnt work, I'm fine with paying for the day I'm not there so long as I dont lose the rest of the reservation. I prepaid the whole ** days and I am VERY worried I might lose all ** days and get no refund just because I arrive one day late. I am very new to booking hotels and I'm very worried I'll lose the rest of my vacation and need help since japanese is not a language I understand. If I could get clarification or help with this, it would be greatly appreciated.
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Customer service issue
Reported by GetHuman1666506
Dec 1st, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 4 customers so far
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GetHuman1666506 started working on this issue
Dec 1st, 2018 7:51am