Goof afternoon. I made a bookings for * rooms at Fersal Hotel -Mslakas, Quezon City las...

GetHuman-marilout's customer service issue with Agoda from November 2018

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The issue in GetHuman-marilout's own words
Goof afternoon. I made a bookings for * rooms at Fersal Hotel -Mslakas, Quezon City last November **, **** for two(*) rooms, but i made a mistake to type the date. It should be the check-in is December *, **** not December *, ****. The check-out is December *, **** not December *, ****. When, i paid it online, i discover that it was erroneously typed, i immediate mailed the agoda, but i was not able to received a reply. I called the hotel, but they said it's the agoda who will coordinate them. Please change the date. This is my booking id* *********. But, if it's not possible, i would like to cancel my reservation & request to refund my payment. Pls. help me to solve this problem. Thank you very much and more power.
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Customer service issue
Reported by GetHuman-marilout
Nov 30th, 2018 - 6 mons ago
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GetHuman-marilout started working on this issue
Nov 30th, 2018 8:42am