Booking ID **********This morning at about *am, I chance upon the Agoda ad posting S...
GetHuman-taybanhe's customer service issue with Agoda from November 2018
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The issue in GetHuman-taybanhe's own words
Booking ID **********This morning at about *am, I chance upon the Agoda ad posting S$** off on your hotel booking. Gotten curious, I log in to Agoda app, click a random date for Cityinn Plus Hotel Taichung, wanted to check out any promotion price. However, when I click on 'book and pay', thinking doing that so I can see the price. To my horror, the room was booked! I was not even directed to any payment prompting page which usually appears to request for the bank OTP number. I told myself that I would cancel the booking when I reach the office. I submitted the cancel request at about **.**am, and was shocked to read my booking is Non refundable! I have to cancel as my flight ticket to Taiwan is from ** Dec to ** Dec, how is it possible to make it on ** Dec. Anyway I have already booked ** Dec to ** Dec, ** Dec to ** Dec at Cityinn Plus Taichung. Another night mare happened when I wanted to submit email that linked to my booking to your customer service, I did not realise I clicked 'cancel' for my ** Dec to ** Dec booking as well. Now I have * issues.*First is to appeal for full refund of booking ID *********, next is to have my previous booking ID ********* reinstate. Thank you for your kind understand and please take into consideration that I have always been your loyal customer who only uses Agoda for all my overseas stays.
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