Hi.. i have booked a room at grand central hotel in singapore, starting from **th dec t...

GetHuman-silviann's customer service issue with Agoda from November 2018

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The issue in GetHuman-silviann's own words
Hi.. i have booked a room at grand central hotel in singapore, starting from **th dec to **th dec.. the booking ID is *********..**The problem is just now my husband made the same booking on the same date at the same hotel under the name Setiawan Yugi.. to be honest, we both have forgotten that ive made the booking before.. i have made a big mistake.. he blame and mad at me.. and * minutes after he made the payment, he cancelled the booking, hoping its refundable.**So, the question is, is it possible if the payment is refundable? We really hope it is..**I am so pleased to get good news from you.. Thankyou
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Agoda

Customer service issue
Reported by GetHuman-silviann
Nov 29th, 2018 - 9 mons ago
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GetHuman-silviann started working on this issue
Nov 29th, 2018 4:21pm