Hi I booked a place called HOMIE *rd the night before stay.*And after some time the per...

GetHuman1651479's customer service issue with Agoda from November 2018

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The issue in GetHuman1651479's own words
Hi I booked a place called HOMIE *rd the night before stay.*And after some time the person in charge contacts me and says the dates were mixed up on their end therefore he cannot offer me the room and I should cancel it. And I read the polices that mentioned that I will be paying half of the room price as penalty if I cancel so near to the date. *I was already on the way to ho chi minh and the person in charge told me he might only have a room maybe. So I immediately used agoda to book another hotel. *And now the person in charge is claiming it is my fault and I should bare the cancellation charges. booking ID: **********Please look into this matter and update me.*Thank you very much.
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Agoda

Customer service issue
Reported by GetHuman1651479
Nov 29th, 2018 - 9 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1651479 started working on this issue
Nov 29th, 2018 7:00am