Before contacting them, items GetHuman-wfcromer may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-wfcromer's own words
I am having trouble with my booking at Metropark Sathorn Residence. My flight is due to arrive in Bangkok at *:** am December *st which means I will arrive at my hotel very early. I wrote to the manager and was told they would send me information on how to access my apartment since there is no front desk help at that time. I have sent * messages and they keep saying they will send the information. I wrote again on November **nd and was told they would send the information and again they did not. So I get a email November **th saying they tried to send me the information but my email was blocked. How can you inform me my email is blocked when you sent that message by email? How come the information wasn't in THAT email? It has been very difficult working with this place. My reservation was changed and they promised to send me that data and I am still waiting. I have to leave here (the USA) tomorrow morning and I do have a room verification and early morning check-in. Please help. Thank you
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