Good Morning,**I am contacting you on behalf of a guest of yours that checked out of tw...

GetHuman1644859's customer service issue with Agoda from November 2018

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The issue in GetHuman1644859's own words
Good Morning,**I am contacting you on behalf of a guest of yours that checked out of two rooms on *****. The reservation was under the name Penny Shaw and the travel ID is *********. Upon checkout she stated that she had already prepaid for both reservations and showed a receipt on her phone, but there was no record of payment on her reservation in our system. As a result we had to charge this guest upon checkout, since we had no record of payment on our end. **Most third party reservations we have in our system are paid with a virtual credit card that is already on file with the reservation. Is there a virtual card that you can send me for payment for these two reservations? Or was it not prepaid. I am trying to get ahold of your customer service on the phone, but it is nearly impossible. **Please help.**Thank you!**Lauren Kelly*Assistant General Manager*Holiday Inn Express**** West Main Road*Middletown, RI ******P-***-***-*****F-***-***-****
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Agoda

Customer service issue
Reported by GetHuman1644859
Nov 28th, 2018 - 9 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1644859 started working on this issue
Nov 28th, 2018 2:13pm