On * November **** I made a booking for hotel Red Roof Inn on Zinfandel Dr. in Rancho C...

GetHuman-sloopfan's customer service issue with Agoda from November 2018

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The issue in GetHuman-sloopfan's own words
On * November **** I made a booking for hotel Red Roof Inn on Zinfandel Dr. in Rancho Cordova, Ca. for *-** Nov. **** It was supposed to be no charge on card and pay at hotel. Hotel charged my credit card on checkout on Nov. **th **** but you also charged my card for $***.** on Nov. *th. You were not supposed to charge my card. I do not have booking number as My house burned up in a fire that destroyed our entire town. I have tried to call you but can not get to a live person. I want the charge of $***.** returned. Since I can not call you and get a live person and you have not answered my previous e-mail I have disputed this charge with my bank. Please refund this charge on my Visa card. Mr. Steven L. Daugherty My address was P.O. Box *** Paradise Ca. *****, phone was *** ***-**** but that phone is now dead it got burned in the fire, now using ***-***-**** Again please refund the $***.** you charged my Visa card on * Nov. **** as Hotel used my card on check in and charged my card on Nov. **th when I checked out. You were not supposed to charge my card.
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Agoda

Customer service issue
Reported by GetHuman-sloopfan
Nov 27th, 2018 - 9 mons ago
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GetHuman-sloopfan started working on this issue
Nov 27th, 2018 3:01pm