I am charged for a hotel that i didnt stay

GetHuman-antonbib's customer service issue with Agoda from November 2018

5 views
 | 
14835 similar
 | 
0 following
Help with my Agoda issue
GetHuman-antonbib's next move: talk to Agoda again when they open.
Agoda's call center is closed now. We will send GetHuman-antonbib a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-antonbib's own words
Get refund ... Hello.In May, I had booked * bedrooms for * nights with Daiwa Roynet Hotel Hakata Gion from *****-*****. But I believed I had cancelled it right after. My booking ref is *********. I only realised today that Agoda has charged me HK$***** for the hotel i didn't stay coz I believed I had cancelled it. It is a lot of money to me and i think there are some misunderstandings in between. Is it possible for me to get refund? Your assistance would be very much appreciated.
No one is willing to pick up my phone after i gave them the ref no.
Refund
I have used agoda multiple times and have a good record
Called the hotline many times. Left msg on FB messenger and sent emails
I have an issue with Agoda too
How GetHuman-antonbib fixed the problem
We are waiting for GetHuman-antonbib to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-antonbib fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-antonbib
Nov 26th, 2018 - 10 mons ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 14835 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-antonbib started working on this issue
Nov 26th, 2018 2:58pm
GetHuman-antonbib indicated the issue is not fixed yet.
Nov 26th, 2018 3:02pm