I am charged for a hotel that i didnt stay

GetHuman-antonbib's customer service issue with Agoda from November 2018

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The issue in GetHuman-antonbib's own words
Get refund ... Hello.In May, I had booked * bedrooms for * nights with Daiwa Roynet Hotel Hakata Gion from *****-*****. But I believed I had cancelled it right after. My booking ref is *********. I only realised today that Agoda has charged me HK$***** for the hotel i didn't stay coz I believed I had cancelled it. It is a lot of money to me and i think there are some misunderstandings in between. Is it possible for me to get refund? Your assistance would be very much appreciated.
No one is willing to pick up my phone after i gave them the ref no.
I have used agoda multiple times and have a good record
Called the hotline many times. Left msg on FB messenger and sent emails
I have an issue with Agoda too
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Customer service issue
Reported by GetHuman-antonbib
Nov 26th, 2018 - 10 mons ago
I have an issue with Agoda too
Seen by 5 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-antonbib started working on this issue
Nov 26th, 2018 2:58pm
GetHuman-antonbib indicated the issue is not fixed yet.
Nov 26th, 2018 3:02pm