My girlfriend booked a room for our one night stay on ** Dec ****-** Jan **** at Radiss...

GetHuman-ddduran's customer service issue with Agoda from November 2018

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The issue in GetHuman-ddduran's own words
My girlfriend booked a room for our one night stay on ** Dec ****-** Jan **** at Radisson Blu Cebu City Philippines, Booking ID *********. We received a confirmation of the booking at **:** last night after giving out her credit card details. To her surprise at *:** am this morning she received a notice confirming the cancellation of the booking when she never cancelled it. She is worried that she will be charged the cost of the room because the reservation has a no refund clause when cancelled. How could this happen, is your website secure? She wonders how could Agoda say that "Thank you for using Agoda Self Service to cancel your booking" when she never again visited your site after receiving the booking confirmation last night**We want that the reservation is re-instated at no extra cost to us.
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Agoda

Customer service issue
Reported by GetHuman-ddduran
Nov 26th, 2018 - 10 mons ago
I have an issue with Agoda too
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GetHuman-ddduran started working on this issue
Nov 26th, 2018 9:14am