Book for a stay in KSL hot spring resort for a family of * specifically requested for...

GetHuman-gohches's customer service issue with Agoda from November 2018

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The issue in GetHuman-gohches's own words
Book for a stay in KSL hot spring resort for a family of * specifically requested for a family room and indicated age of two children ** and **. Upon checked in , was informed it’s a delux room and no extra bed * natttess for children . Ended up need to sleep on floor! How could this happened?*Hotel said it’s not their fault , or is it Agoda purposeful misleading advertisement trying to lure people to book for the special rate room? Please clarify
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Agoda

Customer service issue
Reported by GetHuman-gohches
Nov 26th, 2018 - 10 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Timeline
GetHuman-gohches started working on this issue
Nov 26th, 2018 7:14am