I would like to cancel my booking for ********* because the hotel has no lift n is musk...

GetHuman-sabaus's customer service issue with Agoda from November 2018

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The issue in GetHuman-sabaus's own words
I would like to cancel my booking for ********* because the hotel has no lift n is musky in the room plus the picture does not reflect the hotel at all so I had to go to another hotel late in this night plus I am a regular customer of agoda n I think I deserve a refund on this booking. I was suppose to pay at the hotel but when I check I paid already. Could you please email me my cancelation on *****@***.com. Thank you very much. Regards Sabrina Wong
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Agoda

Customer service issue
Reported by GetHuman-sabaus
Nov 23rd, 2018 - 10 mons ago
I have an issue with Agoda too
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-sabaus started working on this issue
Nov 23rd, 2018 5:12pm