My reservation number is ********** for a reservation at Lake Buena Vista Resort Villa...

My reservation number is ********** for a reservation at Lake Buena Vista Resort Village Orlando and the Booking Reference number is ***-********Only my name Diana Leatherbarrow is on the reservation and one of the guests is Anne Cambridge.*She has arrived at the property complete with a copy of the reservation, a copy of the American Express card that is in my name and a copy of my Drivers license.*I am still * hours away from the property and the property will not allow her to check in even with this documentation*After waiting on the phone number provided for over * and half hours to get to one of your representatives who answered and then hung up on me before I could speak*This is very bad customer service*I have given up.*Will you please add her name to the reservation so she may check in.*I understand that this is a busy weekend but I feel this is just a little too long to wait for service*My phone number is ***-***-*****Thanks You*Diana Leatherbarrow