My reservation number is ********** for a reservation at Lake Buena Vista Resort Villa...

GetHuman-leatherb's customer service issue with Agoda from November 2018

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The issue in GetHuman-leatherb's own words
My reservation number is ********** for a reservation at Lake Buena Vista Resort Village Orlando and the Booking Reference number is ***-********Only my name Diana Leatherbarrow is on the reservation and one of the guests is Anne Cambridge.*She has arrived at the property complete with a copy of the reservation, a copy of the American Express card that is in my name and a copy of my Drivers license.*I am still * hours away from the property and the property will not allow her to check in even with this documentation*After waiting on the phone number provided for over * and half hours to get to one of your representatives who answered and then hung up on me before I could speak*This is very bad customer service*I have given up.*Will you please add her name to the reservation so she may check in.*I understand that this is a busy weekend but I feel this is just a little too long to wait for service*My phone number is ***-***-*****Thanks You*Diana Leatherbarrow

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Customer service issue
Reported by GetHuman-leatherb
Nov 21st, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 14242 others
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GetHuman-leatherb started working on this issue
Nov 21st, 2018 8:42pm