Hello Agoda *I have reserved Crystal Hotel Hat Yai but never intend to make any payment...

GetHuman-seikiays's customer service issue with Agoda from November 2018

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The issue in GetHuman-seikiays's own words
Hello Agoda *I have reserved Crystal Hotel Hat Yai but never intend to make any payment for now. It just a booking reservation with the option of “BOOK NOW and PAY LATER”. It should be noted that too, Hotel web site clearly mentioned that there will be free cancellation till **Dec** if you change your mind. I wonder how you receive the payment and my card been charged even though I’ve checked the above option? Please check and process the refund immediately. If not fraud case please do refund fully. *How this possible when I have another un-canceled booking with Buri hotel. Can one person stay in two places at the same time? I’m really disappointed with Agoda service. *Therefore I’m requesting not to release any payment to the hotel. *Appreciate your immediate refund process.
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Customer service issue
Reported by GetHuman-seikiays
Nov 18th, 2018 - 3 mons ago
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GetHuman-seikiays started working on this issue
Nov 18th, 2018 1:54pm
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Nov 18th, 2018 1:55pm