Hello Agoda *I have reserved Crystal Hotel Hat Yai but never intend to make any payment...

GetHuman-seikiays's customer service issue with Agoda from November 2018

1 view
 | 
13783 similar
 | 
0 following
Help with my Agoda issue
GetHuman-seikiays's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-seikiays a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-seikiays may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-seikiays's own words
Hello Agoda *I have reserved Crystal Hotel Hat Yai but never intend to make any payment for now. It just a booking reservation with the option of “BOOK NOW and PAY LATER”. It should be noted that too, Hotel web site clearly mentioned that there will be free cancellation till **Dec** if you change your mind. I wonder how you receive the payment and my card been charged even though I’ve checked the above option? Please check and process the refund immediately. If not fraud case please do refund fully. *How this possible when I have another un-canceled booking with Buri hotel. Can one person stay in two places at the same time? I’m really disappointed with Agoda service. *Therefore I’m requesting not to release any payment to the hotel. *Appreciate your immediate refund process.
GetHuman-seikiays did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-seikiays fixed the problem
We are waiting for GetHuman-seikiays to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman-seikiays fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-seikiays
Nov 18th, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 1 customer so far
Similar issue to 13783 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-seikiays started working on this issue
Nov 18th, 2018 1:54pm
GetHuman-seikiays shared this issue with friends on Facebook
Nov 18th, 2018 1:55pm