Hello ,*Subject: Double collection for accommodation at Astoria Greece.*On...

GetHuman-gabi_'s customer service issue with Agoda from November 2018

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The issue in GetHuman-gabi_'s own words
Hello ,*Subject: Double collection for accommodation at Astoria Greece.*On *-*.*.****.*We hosted * couples at the Astoria Hotel in Greece.*We arrived at the hotel and at the reception we were told that one of the three rooms would be collected by an association.*The other two rooms must be paid directly to the hotel. Although the written order explicitly states that the payment for the three rooms will be automatically paid to the Association through the account number provided in the order.*In retrospect, what happened was that we paid the hotel for both rooms and our account was charged for two more rooms. That is, a double price is charged for both rooms.**Attached are the receipts paid for the rooms, the invitations and a photocopy of the account from which the two additional rooms were collected.**In the past we sent an e-mail for you in this matter and there was no response.*Requests immediate attention and answers to email:******@***.com

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Customer service issue
Reported by GetHuman-gabi_
Nov 16th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 13519 others
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GetHuman-gabi_ started working on this issue
Nov 16th, 2018 12:51pm

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