booking no. ***********I have called Agoda on ********** to cancel my reservation for H...

GetHuman-fonglt's customer service issue with Agoda from November 2018

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The issue in GetHuman-fonglt's own words
booking no. ***********I have called Agoda on ********** to cancel my reservation for Hilton Foshan (check in ******** & check out ********) . The customer service officer informed that he is not able to cancel the stay for ********** as it as too late nevertheless he can cancel the stay for ********** which i find reasonable. He further mentioned that if Hilton Foshan charge us for another night Agoda will "punish" them for doing so.**Upon receiving my credit card statement on **********, I notice that my credit card had been credited for * days stay!!! How can this happened if your staff had informed Hilton Foshan....I demand a refund for one day stay as soon as possible as I have done my part to inform you one day before the second night stay.**I hope this matter can be resolved as soon as possible.**Should you require further clarification, I can be contacted at ************ (Malaysia)
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Agoda

Customer service issue
Reported by GetHuman-fonglt
Nov 16th, 2018 - 3 mons ago
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GetHuman-fonglt started working on this issue
Nov 16th, 2018 6:25am