Hi! I booked at Huma Island Resort Palawan, Philippines for Dec. **-**, **** with Booki...

GetHuman1543574's customer service issue with Agoda from November 2018

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The issue in GetHuman1543574's own words
Hi! I booked at Huma Island Resort Palawan, Philippines for Dec. **-**, **** with Booking ID * *********. We would like to get a full refund. We already talked to the hotel's head of reservation regarding our concern and they said that we can get a full refund from Agoda. The reasons are:***. They don't have any active contact * on their websIte, making them hard to reach. **. We are inquiring regarding our booking but we got no response. It's been almost * weeks since we paid for this and we haven't got any reply.**. Customer service is poor. **. We read*heard a lot of bad reviews about the resort and it seems like they didn't do anything to adress those issues. **. Half of the resort is also under renovation meaning on going construction, which we were not informed. We don't think it will be relaxing at all.* *We have a lot more reasons but will end it here. Just contact me regarding the refund. Please do ASAP!

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Agoda

Customer service issue
Reported by GetHuman1543574
Nov 12th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 12932 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1543574 started working on this issue
Nov 12th, 2018 9:01am