Adjani Hotel processed my payment ($*** something) for "superior room" Nov ** to Nov...

GetHuman1539986's customer service issue with Agoda from November 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1539986's own words
Adjani Hotel processed my payment ($*** something) for "superior room" Nov ** to Nov ** (checkout) Upon showing a booking number ********** pin code **** the page suddenly disappeared. More than ** hours later I have not received email confirmation for me to print as is standard practice in booking online. NOT SENDIGN ANY EMAIL or any explanation is HIGHLY IRREGULAR. I was forced to cancel my whole trip to India. This is their fault so will you please help me cancel my booking with Adjani and get a refund. e new bookings with another hotel. Adjani does not even have a mechanism for cancellation or modification in their website so a customer like me is left on a limb. I saw a telephone number but it is not working. Please HELP.

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Agoda

Customer service issue
Reported by GetHuman1539986
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12820 others
0 customers following this

Timeline

GetHuman1539986 started working on this issue
Nov 11th, 2018 2:25pm