Hi,*My name is Amoolya Tavi *This is regarding below hotel Booking Reservation: *Reserv...

GetHuman-amoolya's customer service issue with Agoda from November 2018

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The issue in GetHuman-amoolya's own words
Hi,*My name is Amoolya Tavi *This is regarding below hotel Booking Reservation: *Reservation ID: ***********One of the travellers - Vittala Alamengada Poovaiah, who is my father-in-law, unfortunately passed away on the evening of *-Nov-**** due to sudden cardiac arrest. Hence, remaining all travellers were unable to travel to singapore from Bangalore, India**I have contacted Carlton Hotel, Singapore and they have agreed to proceed with refund of the booking after the Agoda Customer Care Executive confirms the same about the booking. I have been trying to cancel the booking and been trying to call Agoda customer care but unable to reach you. Hence sending this note.*Please contact me to proceed on the next steps.

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Customer service issue
Reported by GetHuman-amoolya
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 12544 others
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GetHuman-amoolya started working on this issue
Nov 9th, 2018 7:51am