Hi there i need help regarding this booking ID number *********, i cancelled the bookin...

GetHuman1527937's customer service issue with Agoda from November 2018

6 views | 12516 similar | 0 following
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The issue in GetHuman1527937's own words
Hi there i need help regarding this booking ID number *********, i cancelled the booking thought that still no charges apply however the fee of $***.** has been deducted to my card. My daughter is having fever and not feeling well that's why we thought of just moving it to another date. Stated there that with in * days the cancellation has no charges. Why there is a deduction on my card. I think that's really unfair to my side. In that case can i just resume the booking? Im trying to contact your customer service but it is so difficult to do so. We even contact the white Rock beach resort but they insist of contacting you. Please contact me immediately at ************* or you can call my wife Grace there at SG ***********. Email @ *****@***.com*G*****@***.com**Sincerely,*Michael

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Agoda

Customer service issue
Reported by GetHuman1527937
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 12516 others
0 customers following this

Timeline

GetHuman1527937 started working on this issue
Nov 9th, 2018 4:13am

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