I made a booking for hotel Equatorial in Penang , Malaysia,*Booking ID *********.*The r...

GetHuman-clementw's customer service issue with Agoda from November 2018

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The issue in GetHuman-clementw's own words
I made a booking for hotel Equatorial in Penang , Malaysia,*Booking ID *********.*The reply email was sent to another site. When I located the confirmation email I found that the check-in and check-out dates were wrong. I tried contacting the hotel but was instructed to contact Agoda. I spent almost * hours yesterday night trying to cancel the booking but the website continually rejected my password. Even several attempts at retrieving the password through contorted and prolonged procedures failed. I want immediate cancellation of that booking. *I find your customer support service extremely poor and frustrating when help is needed. *Please confirm cancellation of booking made under the Booking ID ********* immediately by email.*My email address is : *****@***.com

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Customer service issue
Reported by GetHuman-clementw
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 55 customers so far
Similar issue to 12467 others
0 customers following this


GetHuman-clementw started working on this issue
Nov 8th, 2018 9:25pm

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