Hi, We booked at Royce hotel,jln.Sambthan, K.L.for * nts.,online.When we arrived, crock...

GetHuman-algdty's customer service issue with Agoda from November 2018

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The issue in GetHuman-algdty's own words
Hi, We booked at Royce hotel,jln.Sambthan, K.L.for * nts.,online.When we arrived, crockcroches were running freely,everywhere,the foyer area was filthy,couches were so dirty, upholstery turned black.Smell musty,floor uncleaned,visible dirt everywhere.Given key card ,with room number stuck on,tried to enter,to our surprised,guests in the room!! Now, we're really scared in the dingy corridor,iand also hotel locatef in an area surrounding the hotel looked like a no go area,with rundown houses&shops.Please help us,as it is getting very late,after ** he journey from Europe,we might have to stay a night,until you help us to get out of this situation,as we already prepaid for this * night booking.We would like to cancel the other * nights.My email is : *****@***.com

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Agoda

Customer service issue
Reported by GetHuman-algdty
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 12450 others
0 customers following this

Timeline

GetHuman-algdty started working on this issue
Nov 8th, 2018 3:02pm

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