Hi my booking to Agoda was supposed to be, Check in: ** Apr **** and Check out: ** Apr...

GetHuman1490546's customer service issue with Agoda from November 2018

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The issue in GetHuman1490546's own words
Hi my booking to Agoda was supposed to be, Check in: ** Apr **** and Check out: ** Apr **** and my confirmation no.*********. It was my fault that I need to change the date of my booking to ** Apr **** to ** Apr **** same date and hour of booking. When i manage my booking to change date, so even if I charge a little bit it's fine with me. But when my booking was amended with same booking no.********* the details is that my Original Booking Amt: Php. *,***.** was not erased and I was charged with Amt: Php. *,***.** with a total deduction to my Credit Card Amounted to: Php.*,***.**. I was surprised that even if I manage my date of booking still charging me that original booking Amt? I was disgusted and decided to cancel my booking. But still no refund or whatsoever and you charged me with that Php.*,***.**? I am demanding you to charge me back my Php.*,***.** or settle my previous booking dated ** Apr. **** - ** Apr. ****. And charge me back my Php. *,***.**. Because I amended my schedule on same day and hour and yet you charged me? I will file my case to court and even to media if this money will not be back to me... I am hoping for your kind consideration regarding this matter.**Ernesto Pantaleon
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Agoda

Customer service issue
Reported by GetHuman1490546
Nov 4th, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 16 customers so far
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GetHuman1490546 started working on this issue
Nov 4th, 2018 2:25pm