Hi, I arrived at the property “the seminyak beach resort and spa”. for my one year ann...

GetHuman1489086's customer service issue with Agoda from November 2018

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The issue in GetHuman1489086's own words
Hi, I arrived at the property “the seminyak beach resort and spa”. for my one year anniversary and came to the understanding after reserving The Suite Ocean Side that my reservation had gone through as the garden wing. The garden wing is a significantly cheaper room and one of the reasons I wanted to stay in the hotel was for the ocean view. The property informed me that even though I was charged a higher price that Agoda had actually only booked the cheapest room two levels below the advertised room which I had booked (false advertising). After much embarrassment and the hotel being full I now am staying in a room which I did not book. I would like a full refund for this as I have been sold a false product.**Thanks for your understanding.
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Agoda

Customer service issue
Reported by GetHuman1489086
Nov 4th, 2018 - a mon ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1489086 started working on this issue
Nov 4th 6:20am