Before contacting them, items GetHuman1482075 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1482075's own words
As it is my first time using Agoda, I did not notice a "non-refundable" sign for my booking (ID: *********) until I had completed the payment page and was reading the terms. It was my mistake to assume that all bookings under Agoda is under the "refundable cancellation" policy. **I am a student and have limited budget for my trip. I cannot afford to exceed my budget due to a wrong booking, since my trip details have not been confirmed.**I would greatly appreciate it if you could pardon my mistake as a first-timer and grant me a cancellation with refund. I will definitely use your service for my future trips with your generosity. **Thank you.
GetHuman1482075 did not yet indicate what Agoda should do to make this right.
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