As it is my first time using Agoda, I did not notice a "non-refundable" sign for my boo...

GetHuman1482075's customer service issue with Agoda from November 2018

1 view
11903 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman1482075's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1482075's next move: call Agoda.
The best way to get your problem resolved is to tap the button below to start calling Agoda. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1482075 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1482075's own words
As it is my first time using Agoda, I did not notice a "non-refundable" sign for my booking (ID: *********) until I had completed the payment page and was reading the terms. It was my mistake to assume that all bookings under Agoda is under the "refundable cancellation" policy. **I am a student and have limited budget for my trip. I cannot afford to exceed my budget due to a wrong booking, since my trip details have not been confirmed.**I would greatly appreciate it if you could pardon my mistake as a first-timer and grant me a cancellation with refund. I will definitely use your service for my future trips with your generosity. **Thank you.
GetHuman1482075 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1482075 fixed the problem
We are waiting for GetHuman1482075 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1482075 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1482075
Nov 3rd, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 1 customer so far
Similar issue to 11903 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1482075 started working on this issue
Nov 3rd 7:13pm