I made a booking on booking.com (booking basic) which was through agoda. The property w...

GetHuman1463009's customer service issue with Agoda from November 2018

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The issue in GetHuman1463009's own words
I made a booking on booking.com (booking basic) which was through agoda. The property was advertised as a double but when I got there it was a dormitory.**Having spoken to your colleague he agreed to refund my the full cost plus some towards my new hotel. However I have only received half the agreed refund amount. I have currently been sat on hold for ** mins waiting to speak to someone. I would like someone to call me as this is a complex enquiry which I have already spent hours going over!
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Agoda

Customer service issue
Reported by GetHuman1463009
Nov 1st, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 11692 others
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Timeline
GetHuman1463009 started working on this issue
Nov 1st 11:48am