Why was $***.** NZ deducted from my bank account when i clearly cancelled my accomodati...

GetHuman-dmcd's customer service issue with Agoda from November 2018

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Why was $***.** NZ deducted from my bank account when i clearly cancelled my accomodation booking well within the time limit to do so?**Your prompt attention will be greatly appreciated.**You will see i have already made another booking with you am week later.*NOT HAPPY.**Cancelled Booking ********* Booking ID: ********* Property name: City Garden Grand Hotel Address: **** Makati Avenue Corner Kalayaan Avenue, Makati,
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Agoda

Customer service issue
Reported by GetHuman-dmcd
Nov 1st, 2018 - a mon ago
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-dmcd started working on this issue
Nov 1st 3:14am
GetHuman-dmcd confirmed the issue is fixed. Hooray!
Nov 2nd 3:42am
GetHuman-dmcd confirmed the issue is fixed. Hooray!
Nov 4th 6:05am