We paid for our accommodation through agoda.com and my credit card got charged, but whe...

GetHuman1406432's customer service issue with Agoda from October 2018

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The issue in GetHuman1406432's own words
We paid for our accommodation through agoda.com and my credit card got charged, but when we arrived at the property, the reception told us that they could not contact agoda and they were having problems, and so they would need us to pay them and we could sort it out with agoda later. We believed them, we thought maybe there was a server error, and so we paid a *nd time in person because we figured why would this nice person lie to us, but then the next day we got an email confirming that the property took our money and our confirmation went through for the booking through agoda. So the reception totally scammed us, and we had to pay twice, and I think this is unfair. We would like a full refund for our booking number *********.

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Agoda

Customer service issue
Reported by GetHuman1406432
Oct 24th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 10983 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman1406432 started working on this issue
Oct 24th, 2018 10:10pm
GetHuman1406432 indicated the issue is not fixed yet.
Oct 25th, 2018 3:15am