To whom it may concern**My name is Josann LHeureux and I am writing on behalf of Daniel...

GetHuman-jlheureu's customer service issue with Agoda from October 2018

6 views | 10958 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-jlheureu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jlheureu's next move: talk to Agoda again when they open.
Agoda's call center is closed now. We will send GetHuman-jlheureu a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jlheureu may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-jlheureu's own words
To whom it may concern**My name is Josann LHeureux and I am writing on behalf of Danielle Beland with whom I will be travelling to NZ in Feb. On Saturday Oct **, she made a mistake and booked * rooms instead of * for Feb ** **** at the Peppers Bluewater Resort in LAke Tekapo, NZ. The total amount charged to her Master card is ***.** CAN$ under reservation number *********.**She cancelled the * rooms and rebooked one room under reservation ********* for ***CAN$.*By mistake again, she cancelled the one room second reservation. She then realized that the ***$ had not been credited and will not be refunded!**We are facing a ****$ charge and have no room anymore!*We would like to reactivate the ********* reservation - one room for Feb **, * beds, for ***CAN$ and get credited for the ********* reservation. **We spoke to a reservation agent at the hotel who said that no charge had been sent to Agoda yet but that we need to work this out with you.* We have been trying to talk to someone from Agoda but all phone numbers cricle recordings. **I am really sorry! Can you fix this please. Thank you*I am anxiously waiting for your answer.

GetHuman-jlheureu did not yet indicate what Agoda should do to make this right.

How GetHuman-jlheureu fixed the problem

We are waiting for GetHuman-jlheureu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jlheureu fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jlheureu
Oct 24th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 10958 others
0 customers following this


GetHuman-jlheureu started working on this issue
Oct 24th, 2018 2:30pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies