To whom it may concern**My name is Josann LHeureux and I am writing on behalf of Daniel...

GetHuman-jlheureu's customer service issue with Agoda from October 2018

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The issue in GetHuman-jlheureu's own words
To whom it may concern**My name is Josann LHeureux and I am writing on behalf of Danielle Beland with whom I will be travelling to NZ in Feb. On Saturday Oct **, she made a mistake and booked * rooms instead of * for Feb ** **** at the Peppers Bluewater Resort in LAke Tekapo, NZ. The total amount charged to her Master card is ***.** CAN$ under reservation number *********.**She cancelled the * rooms and rebooked one room under reservation ********* for ***CAN$.*By mistake again, she cancelled the one room second reservation. She then realized that the ***$ had not been credited and will not be refunded!**We are facing a ****$ charge and have no room anymore!*We would like to reactivate the ********* reservation - one room for Feb **, * beds, for ***CAN$ and get credited for the ********* reservation. **We spoke to a reservation agent at the hotel who said that no charge had been sent to Agoda yet but that we need to work this out with you.* We have been trying to talk to someone from Agoda but all phone numbers cricle recordings. **I am really sorry! Can you fix this please. Thank you*I am anxiously waiting for your answer.

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Customer service issue
Reported by GetHuman-jlheureu
Oct 24th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 10958 others
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GetHuman-jlheureu started working on this issue
Oct 24th, 2018 2:30pm

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