hello *bookings - *******************************************my booking clearly states...

GetHuman-burnsbea's customer service issue with Agoda from October 2018

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The issue in GetHuman-burnsbea's own words
hello *bookings - *******************************************my booking clearly states that this is a luxury villa , which is a pool villa ***m* at the candi beach resort and spa . from the dates of *-** december **** for * persons**when i booked this it stated on the booking agreement that no cancelation or modification of this booking is permitted . **i have been contacted by the hotel and they are telling me that the room type is different to what i have already been confirmed and paid for on Agoda**if you could liase with the hotel directly to ensure that the booking with you is identical to the booking with the hotel**i would appreciate your help with this matter as Urgent , as this is our honeymoon and would like this to be sorted ASAP please **i have been back on your website and noted that the same rates are still avalable for dates in and around the same as we have booked , i have printed out all relevant documents and noted all prices and dates on the website . **i have forwarded all relevant booking information directly to the hotel and hope that between you both you can resolve this issue , with no change to the bookings **regards **Jon clements

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Agoda

Customer service issue
Reported by GetHuman-burnsbea
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 8 customers so far
Similar issue to 10789 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-burnsbea started working on this issue
Oct 23rd, 2018 5:52am
GetHuman-burnsbea indicated the issue is not fixed yet.
Oct 23rd, 2018 10:49pm
GetHuman-burnsbea indicated the issue is not fixed yet.
Oct 23rd, 2018 10:50pm