I RESERVED A ROOM ON ********** MY DEBIT CARD WAS CHARGED, I DROVE TO ORLANDO TO STAY A...
GetHuman-dayexiur's customer service issue with Agoda from October 2018
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The issue in GetHuman-dayexiur's own words
I RESERVED A ROOM ON ********** MY DEBIT CARD WAS CHARGED, I DROVE TO ORLANDO TO STAY AT THE ROSE INN INTERNATIONAL ON ********** WHEN I GOT TO THE HOTEL THE FRONT DESK DID NOT FIND MY RESERVATION WITH MY BOOKING NUMBER ********* UNDER MY NAME DAYEXI URRELI I EVEN GAVE MY ID AND THE FRONT DESK CALLED RESERVATIONS AND THEY DID NOT HAVE ANY RESERVATION UNDER MY NAME FROM AGODA, ALL OF THEIR ROOMS WERE FULLY BOOKED SO I HAD TO BOOK ANOTHER HOTEL AT THE LAST MINUTE AND ENDED UP SPENDING AN EXTRA **$ ON ANOTHER HOTEL, I CALLED AGODA MORE THAN ** TIMES AND WAS ON HOLD EVERY TIME WAITING FOR AN AGENT TO ANSWER MY CALL AND NO ONE PICKED UP SO I WAITED FOR MONDAY AND TRIED CALLING AGAIN THIS MORNING AND I STILL DID NOT GET AN AGENT ON THE PHONE, I NEED A REFUND BECAUSE I WAS NOT ABLE TO STAY AT THE ROSE INN INTERNATIONAL IN ORLANDO FL BECAUSE AGODA FAILED TO SEND THEM MY RESERVATION AFTER I FULLY PAID, PLEASE CONTACT ME AT ***-***-****.
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