On Monday ** October **** I booked through the AGODA APP on my cellphone accommodation...

GetHuman-vicnun's customer service issue with Agoda from October 2018

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The issue in GetHuman-vicnun's own words
On Monday ** October **** I booked through the AGODA APP on my cellphone accommodation at West Coast Lodges in Langebaan, South Africa (ref no. *********) at a total cost of R***.**.**While on my way to their establishment, I received a telephone call from them advising me that there had been a double booking and that there was no longer any accommodation available for me.**They advised me that they would refund me. To date I have not received a refund for this transaction.**When I followed up with them this morning, I was advised that the money was deducted from my credit card by AGODA and not them. They have no control over this matter. They advised me to follow up with you directly.**Please kindly refund me ASAP the full amount of R***.** for this transaction that never materialised. This is not any of my doing and I should not suffer the consequences of something that was outside of my control.

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Agoda

Customer service issue
Reported by GetHuman-vicnun
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 10714 others
0 customers following this

Timeline

GetHuman-vicnun started working on this issue
Oct 22nd, 2018 10:45am

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