Dear Sir,**We are from Blue Star Villa – Sri Lanka. Blue Star Beach is the same. Proper...

GetHuman1389141's customer service issue with Agoda from October 2018

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The issue in GetHuman1389141's own words
Dear Sir,**We are from Blue Star Villa – Sri Lanka. Blue Star Beach is the same. Property ID ******. Our booking rate for ********** – ********** dates are US$ ***** where as you have mentioned US$ ****- for Deluxe Villa. This affects our business. **We have been trying to contact you for last couple of days but no contact number for Sri Lanka is given. When we go through your "Rate Plan Setup" and give our room rates, your portal is displaying our rooms with huge discounts not the rates we mentioned. We do not wish to give any discounts until further notice. You are allowed to obtain your commission as agreed.**The biggest drawback is that there is no path to contact you to settle down any discrepancies. What is your telephone number in Sri Lanka? What is the email address or window to contact you?**Our property Blue Star Villa is under new management. **Mr. Vimukthi Perera or Mr. Wiranga Wijerathna are no longer with us.**Also please be kind enough give us your Sri Lankan contact numbers forus to contact you for future proceedings.*I am Fernando new Property Manager.**Our official telephone number : *** ** *** *****My Mobile number : *** ** **** ****Property Owner Mr. D. Hemantha Gowda’s Mob. Number : *** ** *** *****Official email address : *****@***.com*Kindly update your books accordingly.**We attach the screenshot of your “over quoted” rate. When we place our rates in your database, Agoda displays “under quoted” rates with huge discounts ! **Kindly arrange a communication path so that we would have better understanding.**Best regards*Fernando*Manager

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Agoda

Customer service issue
Reported by GetHuman1389141
Oct 22nd, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10711 others
0 customers following this

Timeline

GetHuman1389141 started working on this issue
Oct 22nd, 2018 10:36am

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