My Citibank Visa was fraudulently used by an unknown person at *:** AM on Oct...

GetHuman-honshu_r's customer service issue with Agoda from October 2018

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The issue in GetHuman-honshu_r's own words
My Citibank Visa was fraudulently used by an unknown person at *:** AM on Oct. **, ****, Philippine time for an AGODA transaction. The approval code was ****** and the amount charged was *****.**. This has been reported to Citibank Philippines and the card has been blocked. We would like to know the identity of the person who made the booking and the transaction. Please block the transaction from going through. Please inform me about the identity of the person as soon as possible, as he or she is still continuing with his or her attempts to use the card with other merchants. Thank you.
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Agoda

Customer service issue
Reported by GetHuman-honshu_r
Oct 19th, 2018 - a mon ago
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Seen by 5 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-honshu_r started working on this issue
Oct 19th 9:26pm