Hi,**My booking ID is *********.*Due to the recent earth quake happened in Bali, we dec...

GetHuman-arisgo's customer service issue with Agoda from October 2018

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The issue in GetHuman-arisgo's own words
Hi,**My booking ID is *********.*Due to the recent earth quake happened in Bali, we decided not to visit Bali for the moment. I would like to cancel my booking at Aksari Villa and seek for refund. **Recently natural disaster in Indonesia was really too frequent. *As we are bringing babies along, we do not want to take this risk.*Few days ago there was flooding case happened in Indonesia as well. Due to this reason, Air BnB accept our cancellation and make full refund to us. They have an extenuating circumstance policy.**I Understand that we are booking the property under the non- refundable policy. However, i believe we have reasonable reason to make this cancellation. **Hope that a full refundable is possible for this cancellation like what Air BnB did for us.*Waiting for your reply.*Thanks!**Regards,*Aris
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Agoda

Customer service issue
Reported by GetHuman-arisgo
Oct 19th, 2018 - a mon ago
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GetHuman-arisgo started working on this issue
Oct 19th 3:28pm
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Oct 19th 3:29pm