I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and t...
GetHuman1375251's customer service issue with Agoda from October 2018
Help with my Agoda issue
First: share to improve GetHuman1375251's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Agoda help.
The issue in GetHuman1375251's own words
I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and the cancellation policy is ** hours before check-in. **I cancelled the booking on time and Agoda also showed that the total charge is “€*.**”. However, I found out that my bank card was deducted an amount of €*** from the hotel after a few hours I cancelled the booking.**May I ask if you could check this with me and if a refund is possible? Thank you very much.
GetHuman1375251 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1375251 fixed the problem
We are waiting for GetHuman1375251 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.