I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and t...

GetHuman1375251's customer service issue with Agoda from October 2018

10442 similar
0 following
Help with my Agoda issue
First: share to improve GetHuman1375251's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Agoda help.
The issue in GetHuman1375251's own words
I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and the cancellation policy is ** hours before check-in. **I cancelled the booking on time and Agoda also showed that the total charge is “€*.**”. However, I found out that my bank card was deducted an amount of €*** from the hotel after a few hours I cancelled the booking.**May I ask if you could check this with me and if a refund is possible? Thank you very much.
GetHuman1375251 did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman1375251 fixed the problem
We are waiting for GetHuman1375251 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman1375251 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1375251
Oct 19th, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 10442 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1375251 started working on this issue
Oct 19th, 2018 1:38pm