I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and t...

GetHuman1375251's customer service issue with Agoda from October 2018

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The issue in GetHuman1375251's own words
I have made a booking before with Hotel Praktik Vinoteca (booking ID: *********), and the cancellation policy is ** hours before check-in. **I cancelled the booking on time and Agoda also showed that the total charge is “€*.**”. However, I found out that my bank card was deducted an amount of €*** from the hotel after a few hours I cancelled the booking.**May I ask if you could check this with me and if a refund is possible? Thank you very much.
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Agoda

Customer service issue
Reported by GetHuman1375251
Oct 19th, 2018 - a mon ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1375251 started working on this issue
Oct 19th 1:38pm