Hi *I am having issues with cancelling two books while on vacation in Japan. **First is...

GetHuman-mike_dai's customer service issue with Agoda from October 2018

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The issue in GetHuman-mike_dai's own words
Hi *I am having issues with cancelling two books while on vacation in Japan. **First is booking ID **********A few hours ago it told me I have ** hours until my booking is automatically canceled because there was an issue with the payment. It said if you do not update payment info within ** hours your booking will automatically be cancelled. *I did nothing and now it says booking confirmed and call agoda to cancel. I can not call with my Japan SIM card unfortunately. **Second is booking ID **********this hotel has agreed to cancel our booking through agoda messaging. They told me to contact agoda directly to confirm this. **Please help with this, I would really appreciate it since our itinerary has changed and we will lose a lot of money if we do not cancel these bookings. **Thank you so much
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Agoda

Customer service issue
Reported by GetHuman-mike_dai
Oct 19th, 2018 - a mon ago
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GetHuman-mike_dai started working on this issue
Oct 19th 6:32am