Checkin Failure

GetHuman1368393's customer service issue with Agoda from October 2018

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The issue in GetHuman1368393's own words
Hello, yesterday I made a reservation through Agoda at Palace of the Golden Horses Hotel. I was expected to arrive early morning, so I made a special request for early checkin. I understand it is subject to availability, but what really frustrates me was the rude receptionist who scoff and was talking in this condescending tone. I understand this is the property’s management issue. Going back to the problem, I was told that I have to wait until *pm for checkin as it is the hotel’s policy, and so I agreed to wait and left my phone number. Then I left the premise to find a place to rest temporarily before we check into our room. However I didnt get any call from the receptionist. I know it could have just been me going to the counter and ask for the key, but as a customer I would appreciate a fair treatment, warmth and politeness. I would like to know if I could reimburse the booking I made as I didnt even checkin, for your reference Agoda Booking ID *********. I hope this will not happen again in the future.
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Agoda

Customer service issue
Reported by GetHuman1368393
Oct 18th, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 10296 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1368393 started working on this issue
Oct 18th 9:32am
GetHuman1368393 indicated the issue is not fixed yet.
Oct 19th 3:39pm
GetHuman1368393 indicated the issue is not fixed yet.
Oct 20th 5:22am
GetHuman1368393 indicated the issue is not fixed yet.
Oct 20th 5:22am