We have booked a hotel with full payment, LE SOLEIL BORACAY, through Agoda on Nov...

GetHuman-teljingb's customer service issue with Agoda from October 2018

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The issue in GetHuman-teljingb's own words
We have booked a hotel with full payment, LE SOLEIL BORACAY, through Agoda on Nov **-**, ****. On these dates, boracay is already opened. However, the hotel was not able to comply to the requirements of the Department of Tourism so we were advised to cancell our booking. Upon cancellation of our booking through agoda, we found out that our booking was non-refundable. This is not our fault. How can we refund our payment. We paid ***.**EURO, it's a lot. We hope you can help up us. My name is Kristel Joy B. Hidalgo.
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Agoda

Customer service issue
Reported by GetHuman-teljingb
Oct 18th, 2018 - a mon ago
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GetHuman-teljingb started working on this issue
Oct 18th 8:03am