Hi, i'll like to check my on my booking.**Name : Apple chan*Booking no: *********. *Hot...

GetHuman-jaslynsa's customer service issue with Agoda from October 2018

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The issue in GetHuman-jaslynsa's own words
Hi, i'll like to check my on my booking.**Name : Apple chan*Booking no: *********. *Hotel name:*Lexis Hibiscus Port Dickson *Last * digit credit card no: ******I have call regarding on the cancellation enquiry on ********. During the conversation i didn't mention that i want to cancel the reservation. As i was checking is it possible to cancel. The guy who answering my call misunderstood and told me that he will get back to me regarding on my booking by checking with the hotel. I didn't recieve any call back after the conversation. I only received an email stated that my booking have been cancel and the amount will be credit back by giving me a gift card. Till today my account didn't receive any amount back. Please get back to me as soon as possible regarding on this issues. You may contact @ **** **** * **** ****. **Thank you.
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Agoda

Customer service issue
Reported by GetHuman-jaslynsa
Oct 18th, 2018 - a mon ago
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GetHuman-jaslynsa started working on this issue
Oct 18th 4:42am