I purchased a hotel room and then needed to cancel the booking ** min later. I called A...

GetHuman-mjburke's customer service issue with Agoda from October 2018

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The issue in GetHuman-mjburke's own words
I purchased a hotel room and then needed to cancel the booking ** min later. I called Agoda and asked if it's possible to cancel and get a refund. They told me that they would call the property to ask. The next thing I see is that my booking was cancelled. However, I haven't received a refund on my credit card and part of the email said something about the cancelation fee evening the same amount as the cost of the hotel! So now I've basically paid of the hotel booking but the booking is now cancelled. I would rather keep the booking if I'm going to be charged the full price of the hotel anyway!!
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Customer service issue
Reported by GetHuman-mjburke
Oct 18th, 2018 - 3 mons ago
I have an issue with Agoda too
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GetHuman-mjburke started working on this issue
Oct 18th, 2018 2:05am