Dear my daughter made booking id ********* with my visa card .*She is collage student i...

GetHuman-amaniale's customer service issue with Agoda from October 2018

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The issue in GetHuman-amaniale's own words
Dear my daughter made booking id ********* with my visa card .*She is collage student in uae*She didn't noticed the booking is nonrefundable after she made the reservation she received email from the administration informing her they can't finished her paper work during next coming week she should wait more working days .then she cancelled the booking .my request to you kindly keep the money in my balance I am requler customer with you .i will make hotel reservation with the a mount but pls consider the mistake these things happen and I don't want refund I want to hold the amount for next time reservation with time limit .*Thank you the above passed for your kind action and consideration. *P.s my daughter send email twice but no answer. **Yours *Amani aleissa
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Agoda

Customer service issue
Reported by GetHuman-amaniale
Oct 17th, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 10227 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-amaniale started working on this issue
Oct 17th 7:10pm
GetHuman-amaniale indicated the issue is not fixed yet.
Oct 18th 8:27pm
GetHuman-amaniale indicated the issue is not fixed yet.
Oct 18th 8:28pm