My name is Madelyn Sundman. I am the front desk supervisor at Kahler Inn and Suites. I...

GetHuman-msundman's customer service issue with Agoda from October 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-msundman's own words
My name is Madelyn Sundman. I am the front desk supervisor at Kahler Inn and Suites. I need to collect payment for a reservation made on Sept. **, **** for * night. The reservation was for Debra L Paulsen. *Please email me or call me at ***-***-****. The guests Credit Card was accidently charged instead of the Agoda Credit Card. In order to refund Mrs Paulsen I need to obtain payment from you first. Mrs Paulsen's agoda ID is *********
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Agoda

Customer service issue
Reported by GetHuman-msundman
Oct 17th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 3 customers so far
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GetHuman-msundman started working on this issue
Oct 17th 6:22pm