We have erroneously made a double booking at the Holiday Inn Express in Rotterdam from...

GetHuman-mhalabi's customer service issue with Agoda from October 2018

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The issue in GetHuman-mhalabi's own words
We have erroneously made a double booking at the Holiday Inn Express in Rotterdam from October *, **** to October **, ****.*Although they told us in Holiday Inn that the problem would be solved , American Express is charging us twice .*The reservation numbers ( booking ID) are ********* and **********American Express charged me for both of the reservations on sept ** **** at an amount of USDOLLARS *,***.** for each reservation for a total amount of USDOLLARS *,***.**.*Holiday Inn Rotterdam is willing to re-inburse us one of the reservations but they need to know from you the date and the amount that they received payment from you and also the * last digit of a credit card used.*The reason that we made the double booking is that when we were working on the first reservation we got a message that our time was expired and to start over again.*The Agoda Hotel reervations numbers that appear on my American Express statement are:***********-*-********* and **********-*-********* both for USDOLLARS *,***.***Hope to hear from you as soon as possible
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Agoda

Customer service issue
Reported by GetHuman-mhalabi
Oct 17th, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 4 customers so far
Similar issue to 10208 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-mhalabi started working on this issue
Oct 17th 1:48pm
GetHuman-mhalabi indicated the issue is not fixed yet.
Oct 18th 2:35pm
GetHuman-mhalabi indicated the issue is not fixed yet.
Oct 18th 3:01pm