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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-herzigjo's own words
We have arrived at our hotel with pool in Koh Phi Phi and the whole hotel is under construction. No pool and the structures are under construction. The hotel staff have told us to contact Agoda and cancel the reservation so we can have the money back and look for some other place on Koh Phi Phi. We can’t contact Agoda and in our reservation there is no refunding money although the staff from the hotel tell us to do so, so we can check in in any other place
GetHuman-herzigjo did not yet indicate what Agoda should do to make this right.
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