We have arrived at our hotel with pool in Koh Phi Phi and the whole hotel is under cons...

GetHuman-herzigjo's customer service issue with Agoda from October 2018

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The issue in GetHuman-herzigjo's own words
We have arrived at our hotel with pool in Koh Phi Phi and the whole hotel is under construction. No pool and the structures are under construction. The hotel staff have told us to contact Agoda and cancel the reservation so we can have the money back and look for some other place on Koh Phi Phi. We can’t contact Agoda and in our reservation there is no refunding money although the staff from the hotel tell us to do so, so we can check in in any other place
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Customer service issue
Reported by GetHuman-herzigjo
Oct 17th, 2018 - 2 mons ago
I have an issue with Agoda too
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Seen by 8 customers so far
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GetHuman-herzigjo started working on this issue
Oct 17th 10:07am