Hi ive recently checked my Agoda Account and to my surpsise , there's two bookings made...

GetHuman-izziieiz's customer service issue with Agoda from October 2018

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The issue in GetHuman-izziieiz's own words
Hi ive recently checked my Agoda Account and to my surpsise , there's two bookings made on two different occassion, I have no intention to travel on the dates mentioned as what reflected on the two bookings, both has been paid as well under my bank account, hence I would like to request for a refund for both bookings. I sincerely apologise for any inconveniences, either my account was being used up by another user or malfunction. You can also contact me at *** **********Booking Id References**. ***********. *********
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Customer service issue
Reported by GetHuman-izziieiz
Oct 13th, 2018 - a mon ago
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GetHuman-izziieiz started working on this issue
Oct 13th 6:22am