I would like to file a complaint about my stay in Tokyo at Dormicafe M on Sep...

GetHuman-zyzhang's customer service issue with Agoda from October 2018

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The issue in GetHuman-zyzhang's own words
I would like to file a complaint about my stay in Tokyo at Dormicafe M on Sep. **, ****. Booking ID **********. During my stay, both my wife and I were terribly bitten by bed bugs. If necessary, I can email you the pictures that I took for the bites. I strongly request a refund for my stay.
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Agoda

Customer service issue
Reported by GetHuman-zyzhang
Oct 12th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-zyzhang started working on this issue
Oct 12th 8:35pm