We have had a family emergency and need to cancel. Daughter-in-law had emergency surge...

GetHuman-nortwe's customer service issue with Agoda from October 2018

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The issue in GetHuman-nortwe's own words
We have had a family emergency and need to cancel. Daughter-in-law had emergency surgery and we are caring for baby. The hotel said that if they were called by Agoda they would authorize a refund because of the nature of the emergency. Booking ID ********** Visa xxxx-xxxx-xxxx-***** Club Quarters* Front Desk ****-***-***** Albert Breuning - Person to* speak with. Note has been placed to authorize refund when Agoda*calls. * Please respond to :*MaryAnne LaRoche*e-mail:*****@***.com*I have been trying to reach a live person for * days.
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Agoda

Customer service issue
Reported by GetHuman-nortwe
Oct 12th, 2018 - 10d ago
I have an issue with Agoda too
Fixed
Seen by 3 customers so far
Similar issue to 9787 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-nortwe started working on this issue
Oct 12th 7:06pm
GetHuman-nortwe indicated the issue is not fixed yet.
Oct 12th 7:09pm