Hi! **I paid for * nights at the hotel Fox Harris Jimbaran for September **-**-**. I di...

GetHuman-kevmill's customer service issue with Agoda from October 2018

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The issue in GetHuman-kevmill's own words
Hi! **I paid for * nights at the hotel Fox Harris Jimbaran for September **-**-**. I didn't stay at the hotel. My flight was deleted on September ** (supposed to arrive in Bali on September **) because of a tiphon (hurricane) in Hong-kong, where I was suppose to have a flight transfert. I whrote to you on September ** to tell you that I will arrive one day later (September **) at the hotel and I did not have an answer. I would like to have a refund for the * nights, ***,**$. When I arrive at the Fox Harris Hotel in Jimbaran Bali on September **, after around ** hours of transport (I'm from Canada, Qu*bec City), they told me that all my reservation was cancelled and the hotel was full occupied, I can't stay there. I need to find an other hotel. I was really desapointed because I whrote to you to tell you before. I don't understand why you cancelled all my reservation, I told you that I will arrive one day later..**I really want a refund of the * nights, ***,**$**Sorry for my English, I'm a french canadian..**Kevin Miller*******@***.com
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Agoda

Customer service issue
Reported by GetHuman-kevmill
Oct 12th, 2018 - 5d ago
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GetHuman-kevmill started working on this issue
Oct 12th 2:48pm
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Oct 12th 2:50pm